Returns & Refund Policy

Last updated: June 2026

30-day returns

If you’re not happy, you can return eligible items within 30 days of delivery for a refund or exchange. Items must be unworn, unwashed, and in their original condition and packaging, with tags attached.

Hygiene exception

For health and hygiene reasons, certain intimate items (for example, items worn against the body) may not be eligible for return once the hygiene seal is removed or the item has been worn, except where the item is faulty. This does not affect your rights regarding defective products.

How to start a return

Email info@sheloveshapewear.com or use our Contact page with your order number and the items you’d like to return. We’ll send you instructions.

Refunds

Once we receive and inspect your return, we’ll approve your refund and issue it to your original payment method, typically within 5–10 business days (your bank may take a little longer to post it).

Damaged or wrong items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we’ll make it right at no cost to you — including return shipping.

Return shipping

Unless an item is faulty or we sent the wrong product, return shipping is the customer’s responsibility. We recommend a tracked shipping method, as we can’t be responsible for returns lost in transit.

Canadian orders cross the border on the way out, so any customs or duty charge you paid is set by your local authorities rather than by us and is not something we can refund. Ask your customs authority about recovering it on a returned item.

SheLoveShapeWear · Calgary, Alberta, Canada · Questions? info@sheloveshapewear.com